Frequently Asked Questions

🚀 Getting Started

Q: What should I do first after receiving the installation email?

A: We recommend the following order:

Click the Admin Panel link in the email to confirm you can log in
In Admin Panel, click Rose’s Dashboard to test the conversation feature
Follow the “Quick Start” guide to connect your preferred messaging app (Telegram/WhatsApp/LINE)

Q: What’s the difference between the 3 AI agents? Which should I use?

Partner	Permissions	Best For	Not Suitable For
Rose	Host Root	System management, deployment, automation	Daily conversation (permissions too high)
Ada	Container only	Customer service, marketing, project management	Modifying host settings
Vi	Container only	Quick queries, testing, backup	Important business processes

Recommendation: Use Ada for daily conversations, Rose when you need to modify the system.

Q: Can I use it on mobile?

A: Yes! After connecting through messaging apps, you can:

Chat with AI partners on Telegram/WhatsApp/LINE
Log into Admin Panel with your mobile browser
Manage your mVPS anytime, anywhere

💬 Messaging Connections

Q: Which is better: Telegram, WhatsApp, or LINE?

A: Each has pros and cons:

Platform	Pros	Cons
Telegram	Feature-rich, mature bot ecosystem, free	May need VPN in some countries
WhatsApp	Most users, high business acceptance	Business API costs, stricter review
LINE	Dominant in Taiwan/Japan, great stickers	More basic bot features

Recommendation: Choose based on your customer base. Taiwan market → LINE, international → WhatsApp, technical users → Telegram.

Q: Can one AI partner connect to multiple platforms simultaneously?

A: Yes! You can:

Connect the same AI partner to Telegram + WhatsApp
Connect different AI partners to different platforms (e.g., Rose on Telegram, Ada on LINE)
Manage all connections in Admin Panel

Q: What if messaging connection fails?

A: Check the following:

Confirm token is correct: Did you copy any extra spaces?
Check network: Can your phone/computer access the internet normally?
Re-pair: Delete existing connection and rescan QR Code
Check logs: View Gateway connection status in Admin Panel

If it still doesn’t work, please contact support for assistance.

🎛️ Admin Panel

Q: When should I restart the server?

A: We recommend restarting in these situations:

System resource usage consistently high (memory > 90%)
A container is completely unresponsive
System updates requiring restart have been installed
Unexplained abnormal behavior

Note: Restart will briefly interrupt service (about 1-2 minutes).

Q: What does Export Data back up?

A: Export Data backs up:

All AI partner configuration files (SOUL.md, IDENTITY.md, etc.)
Conversation history
Custom tool settings
System configuration

Does not back up:

Large files (recommend separate backup)
Container code itself (can be redeployed)

Q: How do I update AI partners to the latest version?

A: In Admin Panel:

Find the container to update (Rose/Ada/Vi)
Click the “Update” button
Wait for update to complete (about 1-3 minutes)
Container will auto-restart after update

Recommendation: Backup before updating, just in case.

🔐 Security

Q: Is my data secure?

A: RealVco employs multiple security measures:

✅ No public ports: Cloudflare Tunnel connection, VPS doesn’t need to open any inbound ports
✅ Encrypted transmission: All traffic uses HTTPS/TLS encryption
✅ Token authentication: Magic Token is short-term and becomes invalid after use
✅ Permission separation: 3 AI partners have separated permissions, reducing risk

Q: What if my Magic Link is leaked?

Immediately check login records: See if there are any abnormal logins
Redeploy: Will generate a brand new Magic Token, old one becomes invalid immediately
Contact support: Inform them of the situation, support will assist with investigation

Q: Can AI partners see my data?

A: What AI partners “see”:

✅ Can see: Files you actively give them, your conversation content
❌ Cannot see: Other containers’ data, system passwords (unless you tell them)

Important: Don’t let AI partners handle sensitive information like credit card numbers or bank passwords.

💰 Billing & Account

Q: Is there a traffic limit?

A: The mVPS plan includes:

Unlimited network traffic (via Cloudflare)
Fair use policy (no mining, attacking others, etc.)

Q: Can I upgrade or downgrade plans?

A: Yes! Contact support to adjust:

Upgrade: Available anytime, prorated billing
Downgrade: Takes effect next billing cycle

Q: How do I cancel my subscription?

A: Please contact support to process cancellation. Note: Data will be retained for 30 days after cancellation, then permanently deleted.

🔧 Technical Questions

Q: Can I SSH directly into the VPS?

A: Yes, but you need to set it up first:

Set up SSH Key in Admin Panel’s Host Terminal
Or use password login (needs to be enabled first)

By default, SSH is only accessible via Cloudflare Tunnel, no public ports open.

Q: Can I install my own software?

A: Yes! You have full Root permissions (via Rose):

Use apt to install Linux software
Deploy your own Docker containers
Set up Nginx, databases, and other services

Note: Self-installed software is not covered by RealVco support.

Q: How do I view system logs?

A: Multiple ways:

Admin Panel: System Logs section
Container Logs: “Logs” button on each container
Host Terminal: Directly run journalctl or check /var/log

📞 Getting Help

Q: How should I ask about problems?

A: Effective problem descriptions include:

When it happened: Specific time point
What happened: Error messages, phenomenon description
What you’ve tried: What possibilities you’ve ruled out
Screenshots: If there’s an error screen, screenshot it

Q: Support response time?

Business days (Mon-Fri): Within 4 hours
Weekends and holidays: Within 24 hours
Emergency issues: Mark as “urgent” for priority handling

Have other questions? Feel free to contact us anytime!